Job Information
Applied Materials Order management II in Hsinchu, Taiwan
Job Description
Customer parts/service/repair/return requests interaction and processing in a professional manner
Order management incl. entitlement checks, quote, order, status update, billing and troubleshooting
Part expedite, fulfillment and delivery coordination
Customer issue/escalation follow up and update by working with internal and external stakeholders
Revenue pull in support, open quote follow up, and cross sell/upsell when needed
Ability to pull, reconcile, organize and analyze volumed data based on business needs
System/process troubleshooting
Process documentation, review, feedback and update
Audit and training support
Cross region alignment and cooperation to address business needs
Ability to represent region participate global project for process/issue/gap/requirement input, system testing and deployment
Requirements
Bachelor degree or above in International Business, business administration, or related discipline
Familiar with SAP/CRM, MS Office (Excel skill highly required)
Personality with positive, proactive, detail-oriented, and responsible
Good communication phone and writing skills in English and Chinese
Experienced in customer service, order management, business operation, spares operation, or relevant
TOEIC score higher than 750
Qualifications
Education:
Associate's Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
No
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.