Job Information
Applied Materials AV Conferencing & Collaboration Manager in Santa Clara, California
Applied Materials is the leading semiconductor and display manufacturing company in the world…we Make Possible. World class IT department that drives change within the business and is recognized globally as an innovator and pioneer.
As a tech-savvy and passionate North America Senior A/V Conferencing & Collaboration Manager, you will be part of a group responsible for all collaboration tools and processes around the organization. You will have the opportunity to let your skills shine on our Headquarter campus in Santa Clara, CA and partner with our global teams with a focus on collaboration tools and processes.
A day in the life of a Senior A/V Manager:
Document, maintain and promote a World Class AV & conference room environment
Collaborate with a global End User Technology team to ensure daily tracking, monitoring, and reporting of a global conference room and AV environment
Guide more junior peers on best practices for technical troubleshooting of equipment
Evaluation of AV (Audio Visual) hardware and software solution to assess fit with organizational standards and goals
Assist with various project designs for collaboration initiatives (automation for license application license management, monitoring data for consumption of service, new conference room configurations, new office designs for AV, etc…) Interaction with top executives for support requests and resolutions
Investigation, installation, acquisition, modification and support of operating systems, databases and utilization software as applicable for the Collaboration team environment
Plans, conducts and directs the understanding of business problems or potential new solutions that can be solved with automated systems.
Plans, designs, acquires and implements video conferencing and more robust audio-visual systems.
Partner with key internal teams for large events as an AV expert showcasing the flexibility of the systems to support key initiatives.
Report weekly on conference room environment metrics and KPI’s
Coordinate and lead IT stewardship of AV and Zoom technology across conference center events, EBC/Executive White Glove calls, and All-Hands Meetings. Coordinate the usage of a global team calendar for tracking and reporting of such events
Required Skills
Deep knowledge of video conferencing and AV hardware
Excellent problem-solving skills, strong logical reasoning, and solution-oriented mindset
Significant experience with AV and conference room technology across multiple vendors and technologies. Example vendors: Zoom, Logitech, Microsoft, Neat, QSC. Example technologies: Digital signage, video conferencing, audio conferencing, webcasting, HDMI/VGA, control systems, DSP, and more
Fundamental understanding of common Information Technology tools, collaboration tools and automation architecture – Office 365, Zoom, MS Teams, Neat, Poly, ServiceNow, etc.
Excellent English writing and speaking skills
Ability to articulate tough situations and technical details in an easily understood manner
In-depth understanding of conference room technology and standard use cases (including Crestron, Biamp, VoIP, etc.)
Ability to quickly review a situation and clearly respond
Fundamental understanding for common ticket resolution processes and SLAs
Experience in architecting solutions to meet global business needs in the IT collaboration and communications space (with a focus on potential automation)
Preferred: Bachelor’s degree or 5 years equivalent experience within a technology-based program or industry
Ability to work onsite
Soft Skills
Energetic and capable of learning new technologies as necessary
Team player – able to work independently with minimal supervision
You genuinely care (about others, about doing a good job, about minute details, and about yourself)
You take ownership of projects and tasks assigned to you with little to no supervision and have pride in the quality of your work
Calm under pressure when working with internal customers ranging from a standard user to our top executives.
“Yes, If” mindset regardless of audience or opportunity; this means answering challenges with “Yes, If” rather than “No, because” attitude.
Desired Skills
Understanding of Cloud Calling Telephony Services (Microsoft Teams)
Understanding of standard order processing and associated support tasks
Fundamental understanding of common networking principles and troubleshooting
Experience providing remote support via online meeting tools
Ability to create, interpret and modify network/cabling diagrams
Personal experience architecting custom automation solutions, Python preferred.
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
U.S. Salary Range:
$144,000.00 - $198,000.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.